Frequently Asked Questions
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Most leases are 12 months, though some properties may offer alternative terms. Typically, all leases are dictated by the University's schedule which is August- July.
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Maintenance requests can be submitted through the online resident portal 24/7. This is the ONLY way that maintenance requests are received.
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Emergency requests are addressed as soon as possible. Routine maintenance is typically handled within a few business days.
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Pet policies vary by property. Some homes allow pets with approval.
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Approved pets may require a pet deposit, pet fee, and/or monthly pet rent depending on the property.
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Some properties are governed by HOA guidelines, which residents are required to follow.
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Yes. Residents are required to maintain renters insurance for the duration of the lease.
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No, you cannot.
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Security deposits are returned in accordance with state law (45 days) after move-out and final inspection.
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All applicants complete an application and undergo background, credit, and income verification.
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Residents can always submit requests through the online portal-- this is a good place to start.